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| Nethosts Limited Terms
and Conditions |
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 Promise of
reaction time for all customer queries
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Nethosts Limited will respond to all enquiries
(via email or telephone)
within 2 business working days.
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Our trading hours are:
Monday to Saturday 9am to 5pm |
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Safety
and Security
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| Once a Nethosts customer enters
the order process, all of the information that is
transferred between you and us is encrypted using
SSL encryption. Even if this data could be
intercepted over the Internet it would be useless. |
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When you enter a secure area of our site, on your
browser you will notice a picture of a small padlock
- this normally appears right at the bottom of the
screen. To double check this, you can right click on
the page and select 'properties' or 'view frame
info' from the list which will tell you whether you
are secure or not. Also look out for the sign of a
secure web page, which can be identified by the URL
(the web site address). A standard page will begin
with 'http://'. A secure web page will begin with
the URL 'https://' denoting that the merchant is
using a secure server for the transaction of data. |
| All credit card details are encrypted
using 128bit SSL (Secure Sockets
Layer) Software. When you establish a secure
connection, the downloaded web site sends a digital
certificate to your web browser. When the
certificate arrives, it contains a public key, which
functions as a one-way encryption device. The
browser then uses this key to scramble your personal
data (Credit Card Information) before sending it
over the Internet. Information encrypted with the
public key cannot be decrypted without the
corresponding private key, which only the merchant
has. Without this exclusive, private key, your
personal information cannot be read. |
| Charges on your credit / debt
cards will appear as NETHOSTS LTD. Please keep a
copy of the receipt in a safe place for future
reference. Your card will be charge when your
account is approved and set to Live. |
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Basic
Confidentiality Policy
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| It is Nethosts Limited
policy that personal information, such as your name,
postal and e-mail address or telephone number, is
private and confidential. Accordingly, the personal
information you provide is stored in a secure
location, is accessible only by designated staff,
and is used only for the purposes for which you
provide the information (such as to reply to your
request or to handle your complaint). |
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For example, when you file a complaint about a
business online, the personal information you
provide will be used to process your complaint. If
you also indicate on our site that you would like to
receive information about other products and
services, such as publications or membership, your
personal information will be added to appropriate
Nethosts Limited mailing lists. |
| You can indicate your desire when you
send us e-mail. If at any time you change your mind
and would like to add or remove your name from any
of mailing list, or correct your personal
information, please email us at
info,
or simply login to your control and change the email
option. |
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Personal information will not be
released to third parties except to further the
purpose for which you provide the information, such
as sending your complaint to the company for action,
or if release is required by law or is pertinent to
judicial or governmental investigations or
proceedings. |
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There are no other circumstances
under which we will provide or sell personal
information to third parties. Computer Tracking of
Identifiable Information our computer is set up to
track information about the visitors to Nethosts
Limited, our records will not distribute personal
information about it's visitors. It does recognize
the home server of visitors, but not e-mail
addresses. |
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For example, we can tell which
Internet Service Provider our visitors use, but not
the names, addresses or other information about our
visitors that would allow us to identify the
particular visitors to our sites. This information
is used only for internal purposes by Nethosts
Limited technical support staff. |
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In addition, our web sites track
information about the visits to our web sites. For
example, we compile statistics that show the daily
number of visitors to our sites, the daily requests
we receive for particular files on our web sites,
and what countries those requests come from. These
aggregated statistics are used internally to better
provide services to the public and may also be
provided to others, but again, the statistics
contain no personal information and cannot be used
to gather such information. |
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Click
here to view the full Nethosts Limited Privacy
Policy |
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Delivery of
Service
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| Nethosts Limited will contact you within
one working day of your request being submitted. If there is going to be a delay
for any reason we will contact you. |
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Basis of Sale
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 The Seller shall sell and Buyer shall purchase the Goods
in accordance with any quotation or offer of the Seller
which is accepted by the Buyer, or any order of the
Buyer which is accepted by the Seller, subject in either
case to these Conditions, which shall govern the
Contract to the exclusion of any other terms and
conditions subject to which any such quotation is
accepted or purported to be accepted, or any such order
is made or purported to be made, by the Buyer. |
| The Seller’s
employees or agents are not authorised to make any
representations or claims concerning the Goods
unless confirmed by the Seller in writing. In
entering into the Contract the Buyer acknowledges
that it does not rely on, and waives any claim for
breach of, any such representations which are not so
confirmed. |
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No variation of these
Conditions shall be binding unless agreed in writing
between the authorised representations of the Buyer
and the Seller. |
Sales literature,
price lists and other documents issued by the Seller
in relation to the Goods are subject to alteration
without notice and do not constitute offers to sell
Goods that are capable of acceptance. An order
placed by the Buyer may not be withdrawn cancelled
or altered prior to acceptance by the Seller has
issued a quotation which is expressed to be an offer
to sell the Goods; or has accepted an order placed
by the Buyer, by whichever is the earlier of:-
the Seller’s written
acceptance;
delivery of the
Goods; or
the Seller’s
invoice. |
| Any typographical,
clerical or other accidental errors or omissions in
sales literature, quotation, price list, acceptance
of offer, invoice or other document or information
issued by the Seller shall be subject to correction
without any liability on the part of the Seller. |
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Price of the
Goods |
| The price of the
Goods shall be the price listed in the Seller’s
published price list current at the date of
acceptance of the Buyer’s order or such other price
as may be agreed in writing by the Seller and the
Buyer. |
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Where the seller has quoted a
price for the Goods other than in accordance with
the Seller’s published price list the price quoted
shall be valid for Length of Time Price List remains
valid only or such other time as the Seller may
specify. |
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The price is exclusive of any
applicable value added tax excise, sales or taxes or
levies of a similar nature which are imposed or
charged by any competent fiscal authority in respect
of the Goods, which the Buyer shall be additionally
liable to pay to the Seller. |
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Increase in pricing and
timeline |
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Communication with any 3rd
party consultant or organization is required
Require us to do any sort of
programming work
Do not provide your design
expectations such as colours, logo, or layout before
we begin work, or if you change your mind
frequently.
Require us to change the
page layout after approval of design
Require complicated database
or JavaScript elements like shopping carts, slide
shows, news scripts, content management area etc
Require complicated graphics
elements like flash, animation etc
Do not provide content of
the website on time and in digital format
Do not communicate properly
or delays responses to questions and feedback asked
by project manager |
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In case of a redesign the Timeline and
Cost may increase from the standard package if: |
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Websites that are "framed"
that need to be "de-framed".
Websites with too much
information on one page that needs to be split into
several pages
Websites that need pages
combined.
Websites that need extensive
updating to make the site more accurate.
Websites that need more than
a few pictures replaced
Websites that are
copyrighted and need to be redesigned to satisfy the
copyright.
We will do our best to
accommodate and work with third party companies
(your graphic designer, hosting company, consultant,
etc.), but reserve the right to charge more if the
communication with the third party becomes
time-consuming or non-productive. |
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Terms of
Payment |
| Subject to any
special terms agreed in writing or published on the
web site the Seller, the Seller shall invoice the
buyer for the net sum due to the goods on or at any
time after dispatch of the Goods. |
| The Buyer shall pay
the price of the Goods on the payment date started
in the Contract or if no express provision for the
time of payment is contained in the Contract within
14 days after the date of invoice notwithstanding
the delivery may not have taken place and/or that
the property in the Goods has not passed to the
Buyer. The time of payment of the price shall be of
the essence of the Contract. Receipts for payment
will be issued only upon request. |
| Except as expressly
provided in these Conditions, the Seller shall not
be liable to the Buyer by reason of any
representation, or any implied warranty, condition
or other term, or any duty at common law or under
statute, or under the express terms of the Contract,
for any direct or consequential loss or damage
sustained by the Buyer (including, without
limitation, loss of profit or indirect or special
loss), costs, expenses or other claims for
consequential compensation whatsoever (and whether
caused by the negligence of the Seller, its servants
or agents or otherwise) which arise out of or in
connection with the supply of Goods or their use or
resale by the Buyer. |
| The Buyer shall
ensure that, except to the extent that instructions
as to the use or sale of the Goods are contained in
the packaging or labelling of the Goods, any use or
sale of the Goods by the Buyer is in compliance with
all applicable statutory and other regulatory
requirements and that the storage and handling of
the Goods by the Buyer is carried out in accordance
with directions given by the Seller or any component
governmental or regulatory authority and the Buyer
will indemnify the Seller against any liability loss
or damage which the Seller might suffer as a result
of the Buyer’s failure to comply with this
condition. |
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Delivery |
| Nethosts Limited will endeavour to
deliver the finished web site within the timeframe
of the package in question to the necessary
information being obtained from the customer. If
your order is urgent we would be happy to fast track
that order. Similarly if you wish to take more time
completing your web site we are happy to work at
your pace. |
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| Last updated 4 January 2006 |
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